Warranty Terms & Conditions
Bravestone Energy Solutions Ltd (“Bravestone”, “we”, “our”) stands behind the quality of our products and installations. These Warranty Terms & Conditions explain what is covered, for how long, what is excluded, and how to make a claim. By purchasing products or services from Bravestone, you agree to the terms below.
1) Scope & Definitions
- Products: inverters, lithium batteries, solar panels (modules), charge controllers, automatic voltage regulators (AVRs), and solar accessories (e.g., breakers, fuses, connectors, mounting hardware, cabling).
- Installations/Works: the professional services we provide—survey, design, procurement, installation, commissioning, integration, and training.
- Approved Installer: Bravestone engineers or partners formally authorized by Bravestone.
- Warranty Period: the period beginning on the earlier of (a) the commissioning date for installed systems or (b) thirty (30) days after delivery if installation is delayed for reasons outside Bravestone’s control.
- Proof of Purchase: original invoice/receipt and product serial numbers.
2) Warranty Coverage (What’s Covered)
A. Product Categories
- Inverters
- Lithium Batteries
- Solar Panels (PV Modules)
- Charge Controllers & AVRs
- Solar Accessories (e.g., breakers, fuses, connectors, mounts, cabling)
B. Covered Fault Types
- Manufacturing Defects: internal faults, component failure, assembly errors.
- Performance Issues:
- PV modules performing below the warranted output (see PV performance guarantee).
- Batteries delivering capacity below the guaranteed level within the warranty period (see Battery capacity table).
- Electrical Faults: internal relay failures, unresponsive control/display, short circuits not caused by user error or external events.
- Mechanical Defects: factory-related cracks, loose terminals, defective mounts or connectors.
C. PV Performance Guarantee (Typical)
- 10–12-year materials & workmanship (module build quality).
- 25-year linear power performance: max 2–3% first-year degradation, then max 0.5–0.7%/year thereafter (module remains at or above 80–84% of nameplate at year 25).
Exact values appear on your invoice/datasheet and prevail.
D. Battery Capacity Retention (Typical)
Lithium batteries warranted to retain ≥60–70% of rated usable capacity at end of term, assuming operation within specified DoD, charge/discharge rates, ambient temperature, and cycle count.
Exact percentages and cycles appear on your invoice/datasheet and prevail.
3) Warranty Duration (By Category)
The exact term for each item appears on your invoice; if terms differ below, your invoice governs.
Inverters: 1–5 years (model dependent)
Lithium Batteries: 3–10 years (capacity/type dependent)
Solar Panels: 10–25 years (materials) + performance guarantee as above
Charge Controllers & AVRs: 1–3 years
Accessories: 6–12 months
Bravestone Workmanship (Installation) Warranty: 12 months from commissioning for installation quality and cabling/terminations executed by Bravestone or an Approved Installer.
4) What’s Not Covered (Exclusions)
Physical damage: mishandling, dropping, impact, crushing, water ingress from flooding, fire, vandalism, theft.
Force majeure / external events: lightning, grid surge, brownouts, unstable generator output, extreme weather beyond design criteria.
Improper installation by non-approved personnel or wiring not to code; use of non-compatible components.
Unauthorized repairs or modifications, broken warranty seals, altered serial labels.
Operation outside specifications: over-voltage/current, reverse polarity, incorrect protection ratings, inadequate ventilation/clearances, ambient temperature beyond stated limits.
Environmental degradation: corrosion/rust from saline or chemical environments without suitable protection; pest damage.
Battery misuse: repeated deep over-discharge/over-charge, bypassed BMS, storage at 0% SoC for extended periods.
Normal wear & tear: fuses/breakers used for protection events; routine maintenance items.
Cosmetic defects that do not affect performance.
6) Warranty Claim Process (How to Get Help)
Prepare documents: proof of purchase/invoice, serial numbers, installation date, and contact details.
Capture evidence: clear photos/video of the fault, inverter/battery displays, error codes, and any alarm logs.
Contact Support:
– +234 803 672 4825 / +234 706 272 8801
Remote diagnostics: we may request additional tests, logs, or a video call.
On-site inspection (if needed): Bravestone technician or Approved Installer visits to assess.
Resolution (if approved): repair, replacement, or functionally equivalent product; labor included if Bravestone/Approved Installer performed the original installation.
Turnaround: target 3–10 business days after fault confirmation (subject to parts availability and site access).
Dead-On-Arrival (DOA): Report within 30 days of delivery/commissioning with evidence; fast-track replacement applies after verification.
RMA & Logistics: Where removal/shipping is required, Bravestone will advise packing/labels. If the original installation was not performed by Bravestone/Approved Installer, shipping/handling may be customer-borne.
7) Remedies & Limitations
Bravestone’s obligation is limited to repair or replacement of defective product/components or re-performance of installation services.
Repaired/replaced items continue under the remaining original warranty or 90 days, whichever is longer.
Bravestone is not liable for indirect, incidental, or consequential losses (e.g., lost revenue, spoiled goods, business interruption), except where prohibited by Nigerian law.
Using third-party accessories not listed as compatible may void coverage for associated faults.
8) Installation & Workmanship Warranty (Bravestone Installs)
Covers cable terminations, mounting integrity, labeling, and commissioning performed by Bravestone/Approved Installer for 12 months.
We correct, at no cost, workmanship defects confirmed during this period.
Changes made by non-approved parties void this workmanship coverage for the affected area.
9) Transferability
Warranty is transferable once to a new property owner if the system remains at the same site, installed as originally commissioned, and all documentation is provided to Bravestone within 30 days of ownership change.
10) Data, Diagnostics & Privacy
For effective support, you consent to Bravestone using system data (e.g., generation, consumption, error logs) solely for diagnostics, warranty processing, and service improvement. We handle customer data per our Privacy Policy.
11) Maintenance & Self-Help (Keeps Systems Healthy)
Panels: rinse/clean every 4–8 weeks (more often in dusty seasons); avoid abrasive tools.
Power room: keep dry, ventilated, and dust-free; do not block vents.
Batteries: avoid frequent deep discharges; maintain recommended SoC; if storing, keep around 40–60% SoC and top up periodically.
Quick checks before calling: breakers/isolators on, error codes noted, network online, unusual heat/noise, recent load changes.
O&M Plans: ask about Bravestone’s preventive maintenance (thermal scans, torque checks, firmware updates, SPD/earthing tests).
12) Governing Law & Dispute Resolution
These terms are governed by the laws of the Federal Republic of Nigeria.
Venue for disputes is Lagos, Nigeria. We encourage amicable resolution via support escalation before formal proceedings.
13) Contact & Service Hours
Bravestone Energy Solutions Ltd
Office: 8 Morning Star Street, Lagos, Nigeria
Support: support@bravestoneenergy.com | +234 803 672 4825, +234 706 272 8801
Hours: Monday–Saturday, 9:00am–6:00pm (WAT)
14) Quick Summary (Customer-Friendly)
We cover manufacturing faults, warranted performance, and workmanship (for Bravestone installs).
We don’t cover misuse, external damage/events, non-approved installs/repairs, or operation outside specs.
Claims: send invoice + photos/video → remote/onsite check → repair/replace.
Your part: install with approved technicians, keep protection/ventilation in place, and follow maintenance advice.
Need to file a claim? Email support@bravestoneenergy.com with your invoice, serials, photos, and a short description.
Want extra protection? Ask about our Monitoring & Preventive Maintenance Plans to extend system life and minimize downtime.